Dunnis

Our Aims

• Provide quality domiciliary care services where people who  use our service are treated equally by caring competent and compassionate staff. 
• Provide a person-centred domiciliary care service to everyone who uses  our service by involving the person and their family in the plan of care that will be delivered by caring competent and compassionate staff. 
• Provide a person-centred service that focuses upon the assessed  needs of people who use our service and input from their family. The service will be based upon best practice and provided by caring competent and compassionate staff. 
• Enable and support people who use our service to retain their independence. 
• Recognize the client’s diversity ensuring religious, cultural, racial and gender identities are respected and to request clients and their carers to respect the rights of staff to the same non- discriminatory approach. 
• Ensure that all information received whilst carrying out our duties is treated with the utmost confidentiality and is not passed to any unauthorised persons. 
• Ensure clients are provided with information concerning the services provided, and any changes to those services which may affect their well-being. 
• Ensure that the quality of the service provided is of the highest standards possible 

Our Objectives

• Staff will always show compassion when providing care treatment and support. 
• Service users will always be treated with compassion, dignity and respect. 
• Staff will encourage Service Users to retain their independence. 
• We will ensure that the forms of communication, language and address used are suitable for the needs of the person 
• Service Users and their families will be actively involved in decisions effecting their care, treatment and support. 
• We will provide a service where management and staff see safety and security of paramount importance. 
• All Service Users will be treated equally and provided with equality of opportunity.